Refund & Return Policy Wizard
The Refund & Return Policy wizard generates a clear refund policy for your app or digital products.
What you'll be asked
- Product types - in-app purchases, subscriptions, one-time digital products
- Refund window - how many days after purchase a refund can be requested
- Refund methods - original payment method, store credit, etc.
- Exceptions - products or situations not eligible for refunds
- Contact method - how users request a refund
When you need a refund policy
A refund policy is required or strongly recommended if your app:
- Offers in-app purchases or subscriptions
- Sells digital content (themes, templates, credits)
- Operates in the EU, where consumers have legal refund rights
Running the wizard
- Go to your app's Pages section
- Open the Refund & Return Policy page
- Click Generate
- Fill in the questionnaire and submit
- Review the draft and publish when ready
App store considerations
Note that Apple and Google have their own refund policies for purchases made through their payment systems. Your refund policy should be consistent with - or reference - their policies where applicable.
